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GM Offers Customers Touch Screen Training

Touch Screen
Getty Images, photo by Chio Somodevilla

If you bought a new car within the last 10 years or so you know how computerized they have become.  Hard to understand touch screens and complex audio systems are the biggest source of frustration for new car buyers. Electronic gadgets make a vehicle nice to be in with everything pretty much at your fingertips. But figuring out how to use all that stuff, well, that’s a different story. General Motors realizes this and is trying to make sure car buyers know how to use them.

When you buy a new car the dealer does try to explain all the electronic gadgets and show you how to use them, but once you’re out of the dealership, you forget. Dealers will get phone calls from new customers trying to understand their car and the dealers will help as much as they can. GM says they will now call customers after a purchase to see if they are having any problems with the technology, some may even make a home visit to help. They want to make sure you know how to operate the touch screens. Some dealers have specialist that have been trained on how to operate the systems and have access to working replicas so they can walk you through the problem.

Most auto makers offer a similar program, like Ford, who had some problems with their MyFordTouch screens but has fixed the problems and are offering customer service after the sale as well. After a couple days of ownership car companies will call to see if you have any problems and if they can help. Dash board touch-screen systems operate radios, telephones, heating and air conditioning systems and other functions.  Cars do come with manuals but having someone walk you through it could make you understand the cars system better.

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