I can't believe it has already been 16 years since our world was shaken with fear from the attacks during 9/11.  It still seems so surreal.  Last year, I had the opportunity to visit the memorial where the Twin Towers once stood.  Standing at Ground Zero was chilling.  It was a moment I will always remember.

It was September 11, 2001.  I was a customer service rep at NRF Distributors and I was on the phone with a customer from Schenectady, NY.  I remember the customer was teaching me how to pronounce Schenectady.  He said it's like saying 'Skin...Neck...T word for the things in the middle of a woman's chest'.  I laughed and he laughed.  Then it got really quiet.  The customer had a television on and a special news report had just popped on the screen.  The words that will haunt me forever were then said softly on the other end of the phone.  'A plane just hit the World Trade Center'.

North Tower

Shocked, we ended our call.  That brief conversation I had that day will forever be burned into my head.

When you visit the World Trade Center Memorial, it's very somber.  I tried to envision these two massive buildings standing where, now, two big holes...footprints...are left behind.  I spun around, imaging the pure chaos and fear that filled such tight quarters.  Immediately, it brought tears to my eyes.

If you ever have the opportunity, I strongly encourage you visit these incredibly fountains.  Walk around and read the names one by one.  You won't regret it.