L.L. Bean let's mom keep her jacket
L. L. Bean let's mom keep her jacket
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L.L. Bean did a very nice thing and it personally touched my heart.  What they did won't make the news.  It was just one random act of kindness that will forever be remembered.  We all know the 100% customer satisfaction policy that L.L. Bean has.  If at any point in time you are not satisfied with your product, you can return it.  

My mom recently made the tough choice to exchange a jacket she bought from L.L. Bean.   The lining in the hood started to pull away from the outer lining.  This jacket was only 18 months old.  As she was going through the process to exchange it, mom started to share why this particular jacket was so special to her.  You see, my mom is blind and climbed Mt. Katahdin last summer.  Along with her, Bill Green from Bill Green's Maine joined the hike.  Mom wore this jacket for the entire hike....it was a very wet hike.  Click here to watch the story from Bill Green's Maine .

Clearly obvious she was saddened to let go of this particular jacket, L. L. Bean did a wonderful thing.  They exchanged her jacket, but also allowed her to keep the old one.  Mom wasn't asking for that, but the manager insisted, with a smile, that she keep this token from her trip.

Thank you L.L. Bean for kindness.

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